| After-sales Service: | Online / Local Network |
|---|---|
| Warranty: | 1 Year / Accumulative 1500hours |
| Output Type: | AC Three Phase |
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Q1: Do you offer guarantee for the products?
A: Yes, we offer 12 month years warranty to our products.
Q2. Is it ok to print my logo on diesel generator sets product?
A: Yes. Please inform us formally before our production and confirm the design firstly based on .
Q3. How to proceed an order for diesel generator set?
A: Firstly let us know your requirements or application.
Secondly We provide solution according to your need.
Thirdly customer confirms the detail specs of the order, and arrange pay the deposit.
Fourthly We arrange the production after payment received.
Q4. How do you ship the goods and how long does it take to arrive?
A: Normally by sea shipping .Shipping time depends on distance.
Q5: How to deal with the faulty?
During the guarantee period, if some spare parts broken not from human behavior, we can send you related spare parts.or you can choose to order some parts together from generator sets. we can support online technique support all the time. if you have some technique problem on genset running, we can support professional technique staff go to your place to guide you work it out.
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